spacer
Pinewood homes
Client Care
Slider

Client Care

The Pinewood Niagara Builders Customer Care Teams  main goal is to make your transition into your new home smooth and enjoyable. We will be here to assist you throughout your occupancy and warranty periods – including making sure that any warranty requests are taken care of in a timely manner. 

Feel free to ask us any questions you may have about pre or post occupancy, we are here to help email us at
[email protected]

Home Maintenance

Home Maintenance

Your home is your biggest investment, as it is for most people, maintaining it is a must. Home maintenance can feel overwhelming...

read more
Cabinets

Cabinets

Periodically check hinge screws and tighten if required. This is considered Homeowner maintenance. Although shelves are treated...

read more
Washer and Dryer care

Washer and Dryer care

Dryer Clean the lint from the dryer door after each use. Depending on the size of the load check the auxiliary lint trap and...

read more
Tarion Logo

Warranty

Tarion is an independent non-profit corporation, a regulatory body that oversees and licenses all homebuilders in Ontario, ensuring that all new homeowners receive the benefits and protection of the Builders Warranty.

Row of houses

1 Year Warranty

You have two opportunities within the one-year period to submit forms to Tarion.

There  is a 30-day form and a Year-end form.   When you first take possession of your new home you may find items that you did not notice when you did your final walk through (PDI-Pre-Delivery-Inspection).  Homeowners are responsible for notifying both Customer Care and Tarion in writing of any defects 30 days of the first year possession. If Tarion does not receive notice in writing within the warranty period the claim cannot be allowed.

roof line

2 Year Warranty

The builder warrants for two years against water seepage through the basement or foundation walls and issues with the delivery/distribution systems e.g. plumbing, heating and electricity. Forms for this period can be submitted up to the second anniversary of the possession of your new home.  

Front of house

7 Year Warranty

Any defect in materials or work that results in the failure of a load-bearing part of the structure or that significantly and adversely affects your use of the building as a home are covered for a period of seven years.

Transferability

New Homeowner’s in Ontario benefit from comprehensive warranty coverage, which takes effect from the date of possession and remains in effect if the house or condominium is sold before the end of the warranty period.

Head Office

2125 Fruitbelt Pkwy,
Niagara Falls, ON L2J 0A5

905-262-2222

Email Us